The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher.
 
 The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply!
 
 Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required.

· Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.

 · Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.

 · Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.

 · Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.

 · Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.
 
 Knowledge and Skill Levels:

Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system, TDD Deaf Translation System and/or Text to 911; computerized systems used in municipal law enforcement agencies. 

• CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATION) OR
• CURRENTLY POSSESS A POST DISPATCHER T SCORE OF 48 OR HIGHER DATED WITHIN THE LAST 12 MONTHS OR
• CURRENTLY POSSESS, AND TRANSFER, A PASSING SCORE FROM THE NATIONAL TESTING NETWORK